TERMS & CONDITIONS
Styling Sessions
All scheduled sessions with Josephine Eve Style will take place between the hours of 10am and 6pm, Mondays to Fridays.
Bookings
All bookings must be made at least a week in advance to enable Josephine Eve the necessary time to research, personalise and tailor your styling experience.
To submit a booking request, please select the service you require online and complete the prompts or email me at
enquiries@josephineeve.com. All fees are due in full at least 48 hours prior to the start of your consultation.
Once you submit your booking request, Josephine will be in contact with you via email within 24 hours to organise your session dates and times.
Upon your booking confirmation, Josephine will send you a pre-consultation form to fill out and some homework to complete prior to the consultation which must be completed at least 24 hours prior to your 1st session, if not you will be charged a rescheduling fee.
Rescheduling
There may be situations when rescheduling a confirmed booking by a client is necessary.
There is an administration charge of $150 per reschedule if booked under 48 hours prior to session.
We ask that you give us as much notice as possible, ideally more than 48 hours' notice.
Cancellations
If for any reason you are unable to make your appointment, you must inform Josephine Eve at least 48 hours before the scheduled time.
If less than 48 hours notice is given, 50% of your fee will be forfeited.
If more than 48 hours notice is given, we will deduct a $150 admin fee when refunding the fee.
Refunds
Josephine will offer a full refund for packages that haven’t been carried out and will need to be notified at least 48 hours prior to first session.
We will deduct a $150 admin fee when refunding the fee.
Refunds cannot be issued if sessions have been carried out already.
Travel Expenses
Travel expenses for Josephine are extra if you are located more than 30 minutes away from Josephine (Zetland).
These are charged at 50% of Josephine's hourly rate — $150 per hour with an amount of $75 per hour travel time.
Travel is calculated both ways per home visit. So 30 minutes each way to and from your home is included.
If outside of this you will need to pay the additional travel fee which covers Josephine's travel time, petrol and toll expenses.
For the Wardrobe Update Package there are 2 home visits in total, therefore both visits will be accounted for.
Pre-Consultation Form
To ensure you get the most out of your session, Josephine will email you the exact details of what to expect and please complete your pre-consultation form at least 1 day prior to your session.
Service Policy
Our service policies are, but not limited to:
- Josephine cannot guarantee the availability of stock in stores on any given day. Josephine will come up with alternative solutions if the pieces are not available in stores but is not responsible for client purchases.
- You as the client agree to take full responsibility for your purchases that you make and that Josephine is not responsible for damaged goods, suggested pieces, non-sale items or stock unavailability.
- Josephine spends a full day carefully researching and preparing the pieces and looks for each client in stores, so it is suggested to buy on the day during the styling process.
- Josephine is providing a service to style the clients in what’s in store that’s available at the exact time.
- Josephine does not cancel or change shopping dates due to stock availability.
Requirements for Seasonal Update package
*By purchasing a Seasonal Update Package (Existing Clients), You will need to have carried out a shopping session with Josephine Eve previously in the last 3 years to purchase this package.
New clients pay full price — $997 which is the Personal Shopping Package.
Existing clients pay $650. If you are a new client booking this package you will be required to pay the $347 difference to secure the package, otherwise a refund will be made back to your account.
